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Frequently Asked Questions

Frequently Asked Questions about our products and serves

Branding iron for wood and leather
Branding iron for dishes
Logo
Wax seal stamps
Order and shipping
How long does it take to heat the branding iron?

This depends on the size of the branding iron you are heating and the material. You usually have to heat the branding iron for between 5 and 25 minutes. When working with leather, it is very important that the stamp does not get too hot. Tip: always try to test the branding iron on similar residual material as the material you want to stamp on. Large branding iron The larger the branding iron, the longer it has to heat. Therefore, when you receive the branding iron, try to test it on similar residual material as the material you want to stamp on. Material Wood: 300 – 400 degrees Leather: approximately 150 degrees

Is a branding iron suitable for the leather that I am using?
JH Machining branding irons are suitable for the following leather:
  • Snakeskin
  • Crocordile leather
  • Ostrich leather
  • Calfskin
  • Buffalo leather
  • Cowhide
  • Split leather
  • suede
  • Nubuck
  • All types of top leather
The branding irons are not suitable for:
  • Artificial leather (PU, imitation leather, skai or artificial leather)
  • Glued leather
  • Platsic coated leather
With imitation leather there is a big chance that the leather will burn due to poor quality. That is why we advise against this.
Is the branding iron suitable for the wood that I am using?
JH Machining branding irons are suitable for the following types of wood:
  • Applewood
  • Beech wood
  • Douglas wood
  • Oak wood
  • Maple
  • Ash wood
  • Pine wood
  • Elm Dutch
  • Cherry wood
  • Larch wood
  • Mahogany
  • Walnut wood
  • Padouk
  • Purpleheart
  • Yew wood
  • Teak
  • Wenge
  • Zebrano
  • All types of hardwood

 

Our branding stamps are suitable for almost all types of wood. Not sure if the branding stamp is suitable? Feel free to contact us.
Can I buy a new branding iron plate for an existing heating element?

Yes, this is possible. Branding plates are easy to attach and remove using a screwdriver. It is important that the heating element has enough wattage to heat the new plate. A heating element designed for a small branding stamp is not suitable for a large plate. The dimensions of the new plate should not differ too much from the one already purchased. Please contact us for advice on the right size.

Can I buy a new branding iron plate for an existing heating element?

Yes, this is possible. Branding plates are easy to attach and remove using a screwdriver. It is important that the heating element has enough wattage to heat the new plate. A heating element designed for a small branding stamp is not suitable for a large plate. The dimensions of the new plate should not differ too much from the one already purchased. Please contact us for advice on the right size.

Can you also supply larger branding irons than the standard sizes?

Larger sizes are available. However, we do not guarantee a good result because the object that is burned on must be completely flat for a good result. This sometimes proves to be a problem. Please give us a call or email us to discuss the options.

How big will the logo on the branding iron be?

The logo on your branding stamp is always scaled as much as possible in both width and height, without changing the original aspect ratio. The longest side, either width or height, is the determining factor. We never alter the ratio of the image itself. A margin of 1.5 mm is maintained on both sides in width.

The branding iron is meant for leather (bags, wallets and bracelets). Can you tell me how long I have to heat before I can use the branding iron?

JH Machining branding stamps are very suitable for leather such as bracelets and bags. Because leather is very precise for a perfect branding stamp, we recommend an electric branding stamp with temperature regulator. This must warm up for about 15 minutes to reach the desired temperature of 150 degrees.

How long does it take to mark a burger bun with a branding iron?

It takes about 2-5 seconds to mark a burger bun.

How is the branding iron for dishes heated?

Our branding irons for dishes are electrically heated and are ready for use after a 25-minute heating time.

What are the dimentions of the branding iron for dishes?

The size of the stamp depends on the shape of your logo as follows:

  • Round: 50mm
  • Square: 50mm x 50mm
  • Rectangle: 60mm x 35mm

We ensure that your complete logo always appears on the brand mark in the best possible way.

What foods can I use the branding iron for?
Your logo looks best on breads with a flat surface and on peels. Examples are:
  • Brios Buns
  • Soft sandwich rolls
  • Citrus peels
Is our logo suitable for a branding iron for dishes?

We always check the logo. If we are afraid that it will not be beautiful, we will contact you and see how it can be made beautiful. Due to the extra deep groove in the branding mark, you can also see the details well on buns. We guarantee that the stamp will be beautiful. Otherwise, you will get your money back without any questions!

What file types do you accept when uploading a logo?

You can upload the following file types:
– .jpg
– .jpeg
– .png
– .svg
– .eps
– .psd
– .dxf
– .pdf (high quality)
– .ai (Adobe Illustrator)
– Vector files
– Word files

Please keep the following in mind when submitting your logo:
– High resolution (minimum size required)
– Clear and sharp contours
– Preferably a black-and-white logo

I am not sure if the image will look good on the branding iron. Can I get a proof before you make it?

Of course! Please indicate in the order notes that you would like to receive a test print before we make the branding iron. We do not make test prints as standard because 99.5% of our branding irons are perfect on the first try.

I sent an image with multiple lines and figures. Only a certain part should be included in the logo. Is this possible?

Yes, absolutely. Please indicate in the order notes which part of the image should not be included. If we have any doubts, we will always contact you after ordering, before making the branding stamp. This way, you can be sure it will turn out exactly as you want!

If the logo with text does not fit, can the text be removed?

Yes, of course. Please indicate this in the order notes. If we have any doubts about the logo, we will always contact you first via WhatsApp, telephone, or email before we start making the branding iron. We offer a 100% satisfaction guarantee.

Is it possible to align the logo so that it is in the center?

Yes, of course. The logo is always positioned in the center of the stamp. We always strive to place the logo as accurately as possible on the branding mark. To be sure, please indicate any specific wishes in the order notes.

Is it possible to leave out parts of the logo?

Yes, absolutely. When you check out, you can provide a description of which parts of the logo you want to include and which parts you want to leave out. Our designer will take this into account and ensure that only the desired parts of the logo are visible.

The image I uploaded has a gray dotted line. This is for reference only. Will this appear on the branding iron?

No, this will not appear on the branding iron. Please indicate in the notes box at checkout which parts of the image should and should not be included in the logo.

The image I uploaded includes a circle. Will this be included in the branding iron?

Yes, absolutely. If we have any doubts about the image you uploaded, we will always contact you via WhatsApp, telephone, or email. If you do not want the circle to appear in the branding, please indicate this in the notes at checkout.

What will the logo look like on the branding iron?

The logo you upload is best provided in black and white. The image you send will be converted into a black-and-white design, which we then use to produce your branding iron. If we have any doubts about the image, we will always contact you before we start production.

100% Satisfaction Guarantee
We offer a 100% satisfaction guarantee: if you are not completely satisfied with the branding iron, you will receive a full refund.

Which size fits my logo?

To choose the right size, keep the following in mind:

  1. Do you want the branding mark to fill the logo as much as possible?
    The logo can be slightly smaller than the brass branding plate. For example, a logo of 30 x 30 mm can also be placed on a 35 x 35 mm plate. Please indicate your preference in the order notes.

  2. Which shape suits the logo best?

    • For a rectangular logo, a rectangular branding stamp works best.

    • For a square logo, a square stamp is ideal.

    • For a round logo, a round stamp is recommended.

    Of course, all combinations are possible, so a round logo on a square branding stamp is also an option.

Why don't you make a proof?

99.5% of the branding stamps we produce are perfect on the first try.

Would you still like to receive a test print? Please indicate this in the order notes. Do you have special requests for your uploaded image, such as parts you want to leave out? Please indicate this in the notes as well.

100% satisfied or your money back
We offer a 100% satisfaction guarantee. We are the only company in the Netherlands that offers a 100% satisfaction guarantee on custom-made products.

How do I use a wax seal stamp?

Applying a wax seal is very easy thanks to our wax gun. With these steps, anyone can do it! In addition, you will receive 2 free wax sticks from us when you order wax from us, so you can practice a bit.How to apply a wax seal in 4 steps

  1. Plug the wax gun into the wall socket and let it warm up for 5 minutes
  2. Place the wax stick in the heated wax gun
  3. Place the hot wax on the desired location
  4. Press the stamp into the warm wax and let it cool briefly

Do you want to apply a lot of stamps? Then we recommend ordering 2 guns and an extra wax seal stamp so can work twice as fast.

Can I use my own design for my wax seal stamp?

Yes, that is definitely possible! Place your order and upload your logo. We ensure that you first receive a free digital proof, so you can be sure that your wax stamp is made exactly as you want it.

Do I need a special wax gun?

Yes, to apply the wax you need a special wax gun. A regular glue gun does not work with wax. You can easily order 1 or 2 wax guns from us.

Do I really get 2 free wax sticks to practice with?

Yes, if you order wax from us, you will receive 2 free wax sticks with your order. This will allow you to practice and always have enough wax. It is not difficult, after a few times of practicing you will be able to apply the perfect wax seal yourself!

Is a sealing wax stamp the same as a wax stamp?

Yes, a sealing wax stamp is also called a wax stamp. A sealing wax stamp is therefore the same as a wax stamp. Of course, the quality does differ per supplier. We deliver top quality because we make the stamps ourselves in the Netherlands. This is why we are the only supplier to offer a 30-day money-back guarantee.

Will I recieve a free proof of my wax seal stamp?

Yes! We can send you a free digital proof of your wax seal stamp. This way you can be sure that the design completely meets your wishes. Do you want to adjust something? No problem.

Will I receive a message when the package is shipped?

Yes. When your package is handed over to the postal company, you will automatically receive a Track & Trace code.

Can the delivery be faster than the standard 6 business days?

Yes, it can. Select the shipping option “Express delivery” in the shopping cart. Your stamp will then be produced and shipped within 2 business days. Express production costs €9.95.

Can I also pick up my order?

Yes, that’s possible! Pickup is available by appointment only due to working hours.
Address: Rouaanstraat 21-F, Groningen, The Netherlands.

Do you deliver outside the Netherlands?

Yes, we currently deliver to all of Europe and the United Kingdom, and shipping is free.

Will I receive an invoice with VAT?

Yes, you will receive an invoice including VAT. Are you a business? Enter your VAT number to apply the reverse-charge mechanism.

How does our 100% satisfaction guarantee work?

You can return your branding iron free of charge within 30 days, without giving a reason.
We are the only supplier who offers this guarantee for custom-made branding irons.

Why are you the only provider to offer a ‘100% satisfaction guarantee’?

Before we send your branding iron, we test it on wood and leather. This way we know for sure that the branding iron is clear. Therefore we can guarantee that the branding iron is good.
Of the thousands of branding irons we make, only a few have ever been returned.

Is there also a warranty on the heating element?

The electric heating element has a 2-year warranty.
What if I am not 100% satisfied with my branding iron?
If you are not 100% satisfied with your branding iron you can choose yourself:
  • Your money back and return the iron. (You don’t have to answer all the questions first, we are very easy).
  • Give us another chance: we will remake the stamp for free.
Whatsapp,  Email or call us for more information about our super simple warranty conditions. Please note: we are the only provider in the Europe that offers a ‘money back guarantee’ on custom-made stamps.
What is covered under the '2 year warramty'?
JH Machining provides a 2-year warranty on:
  • heating element
  • All branding irons*
  • All wax stamps*
Does the heating element, the fire or wax seal stamp break during normal use? Then you can send it in and we will replace the part free of charge. *JH Machining is the only supplier in Europe that offers a guarantee on branding irons and wax seal stamps with their own logo.

Need advice? We are happy to help!

You can easily reach us on weekdays from 9:00 AM to 5:00 PM – via WhatsApp, phone or email.