Returns | JH Machining

Not completely satisfied? Let us know

We stand behind the quality of our products. That’s why every order is carefully inspected before dispatch. Our stamps are also tested beforehand to ensure they produce a crisp, clear impression.

Thanks to these quality checks, only a very small proportion of our products are ever returned. However, we understand that there may be occasions when a product doesn’t quite meet your expectations, arrives damaged, or isn’t working as it should. If this happens, please contact us first using the form below.

We’ll take a closer look at the issue and work with you to find the most suitable solution. In many cases, we can help with advice, an adjustment, repair, or replacement. If returning the product ultimately proves to be the best solution, we’ll provide you with clear return instructions.

Please don’t send your product back until you’ve received our return instructions.

Tell us what’s happened

Please describe the issue as clearly as possible in the contact form and always include your order or invoice number. This allows us to quickly locate your order and determine the best way to help.

If the product is damaged or defective, please explain what the problem is and when you first noticed it. Where possible, please also include a few clear photos showing the issue.

What happens after you contact us?

Once we’ve received your message, we’ll review the situation and get back to you. Depending on the issue, we’ll work with you to find the most appropriate solution. This may include:

advice on how to use the product;
inspection or repair;
replacement or a free remake;
return and refund.

In many cases, there’s no need to return the product at all. If a return is the best solution, we’ll provide you with clear return instructions and the required returns form.

Please have the following information ready

When contacting us, please include:

your order or invoice number;
the product concerned;
what hasn’t met your expectations or the issue you’re experiencing;
when you first noticed the issue;
where possible, a few photos showing any damage, defect, or unexpected result.

If you simply wish to exercise your right to return the product within the applicable return period and do not require an alternative solution, please make this clear in your message. While an explanation is not required, any feedback you provide helps us continue to improve our products and service.

Contact us

Please complete the contact form below with as much information as possible. We’ll review your request and get back to you to find a suitable solution as quickly as possible.