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Return policy

How does our 100% satisfaction guarantee work?

Not completely satisfied? No problem. You can return your custom branding iron free of charge within 30 days — no questions asked.

We are one of the only suppliers offering a 100% satisfaction guarantee on custom-made branding irons, so you can order with complete confidence.

Why are you the only provider to offer a ‘100% satisfaction guarantee’?

Before shipping your branding iron, we carefully test it on wood and leather. This ensures your design produces a sharp, clean and high-quality imprint.

Because of this thorough quality check, we’re confident in our product. Out of thousands of branding irons produced, only a very small number have ever been returned.

Is there also a warranty on the heating element?

The electric heating element comes with a 2-year warranty, so you can rely on long-lasting performance.

Not 100% satisfied? No problem.
If you’re not completely satisfied with your branding iron, you’re fully covered. You can choose what works best for you:
  • Full refund – return your branding iron free of charge, no questions asked.
  • Free remake- give us another chance and we will produce a new branding iron at no extra cost.
Simply contact us via Whatsapp, email or phone. We will make the process quick and hassle-free.
What is covered under the '2 year warranty'?

JH Machining offers a 2-year warranty on the following products:

  • Heating elements
  • All branding irons
  • All wax seal stamps

 

What does the warranty include?
If your heating element, branding iron or wax seal stamp breaks during normal use, simply return it to us. We will repair or replace the product free of charge, quickly and hassle-free.

 

Why our warranty is unique
JH Machining is one of the only suppliers in Europe that offers a warranty on custom-made branding irons and wax seal stamps with your own logo.